MayerIT has a local dedicated help desk that handles all incoming support calls for all clients. The responsibility of the Help Desk is to assist in resolving issues pertaining to all network connected devices provided by each client.
Regular Help Desk Hours
8:00am – 5:00pm
Monday – Fridays
Phone: (225) 761-8808, Option 1
MayerIT can staff up and accommodate the need for a dedicated help desk. This help desk will answer the phones as if they are in your business and can be staffed on-site or remotely back at our offices. Each dedicated help desk is equipped with a Help Desk Manager to handle all incoming issues and scheduling. They will ensure your support issues are resolved and documented.
Should you need on-site assistance, we will escalate to Tier 2 and Tier 3 technicians. We have fully qualified technicians on-staff that can resolve your issue or if you have on-site personnel, we will escalate, work with and follow-up with your on-site technician to ensure issues are resolved accurately and timely. In addition, we are constantly monitoring our Network Guardian logs for your environment to ensure minimal hiccups via proactive monitoring and resolutions.
If you find help necessary outside business hours, MayerIT keeps a qualified technician on call 24/7 for critical issues and outages. Our staff has been instrumental in providing after hours support and on-call technical staff to respond and resolve most issues in an effective and efficient manner.
The primary benefit of MayerIT Staff Augmentation is that it allows you not only to focus on the growth and development of your business, but also supplement it by giving you access to skilled and experienced manpower only when you need it. It eliminates the necessity of incurring overhead costs and at the same time ensures that you do not fall back on meeting all your IT needs.
If you have any questions about how to get started, please just call and ask to speak to one of our consultants.